Customer Care Process Engineer

thyssenkrupp nucera is the beginning of a new era defined by clean energy supply with green hydrogen at industrial scale. thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company, a Joint Venture with Industrie De Nora, has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy – a major step towards climate-neutrality.

Your responsibilities

At thyssenkrupp nucera we pursue a comprehensive and long-term service approach for our customers to set the course for a long-term customer relationship. As a Customer Care Process Engineer you will be the first point of contact for our customers. Your tasks will include:

  • Take over technical support for individual customers and regular visits to our customers
  • Providing proactive technical advice to customers through before, during and after the purchase process of service products
  • Coordinate interfaces with our customer and with various internal global disciplines such as engineering, process, technical and commercial project management as well as the legal department
  • Support Service Order Coordinator team on technical questions, issues of the orders
  • Conducting studies for plant optimization and modernization
  • Technical operating data analyses using digital tools
  • Support for our customers in the event of plant malfunctions or event of causing damage
  • Claim management for service projects
  • Consulting during commissioning or turn-arounds at our customers’ plants
  • Representation of thyssenkrupp nucera at customer sites, technical conferences and symposiums

Your profile

  • You have a university degree in process engineering, chemical engineering or mechanical engineering
  • First professional experience in the field of international chemical plant engineering is an advantage
  • You are familiar with process engineering documents, flow diagrams (PFDs), piping & instrumentation diagrams (P&IDs), heat and mass balances, process control strategies
  • You have the ability to present complex issues in a simple and understandable manner and can communicate across multiple hierarchy levels in a way that is appropriate for the recipient
  • You like to take the initiative in your work and always act responsibly
  • You see yourself as a strong team player and know how to convince others. In doing so, you never lose sight of our customers and the results
  • Through your intercultural competence, you work successfully with project team members from different cultures towards a common goal
  • You have a strong customer orientation, a willingness to innovate and enjoy working with people from other cultures

Your benefits

At thyssenkrupp nucera we offer:
• Flat hierarchies and short decision-making routes
• International work environment in interdisciplinary and multinational teams
• Training “on the job” by a dedicated mentor
• Very good development opportunities either in a specialist or in a management function
• Flexible working time models (Home Office and flexible working hours)

  • Medical & Dental Insurance
  • Vision Coverage
  • Life Insurance – Company Paid
  • STD/LTD – Company Paid
  • Paid Time Off (25 days)
  • 401(k) Plan

We value diversity

The company is committed to strengthening diversity and inclusion at the workplace. It strives to create an inclusive work environment where employees can develop to achieve their full potential and a culture that welcomes differences and creates a sense of belonging.