Customer Support Manager (all genders welcome)

thyssenkrupp nucera is the beginning of a new era defined by clean energy supply with green hydrogen at industrial scale. thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company, a Joint Venture with Industrie De Nora, has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy – a major step towards climate-neutrality.

Aufgaben

Primary Contact: After an initial training period, you will become the primary point of contact for customers regarding process engineering questions related to the operation and maintenance of green hydrogen electrolyzer systems.
Customer Support: Provide customers with effective and cost-optimized process solutions for our electrolyzer technologies.
Service Concept Development: Develop and introduce service concepts and complex service offerings to the market.
Partnership Building: Foster and expand partnerships with customers and suppliers to enhance collaboration and service delivery.
Offer Preparation & Negotiations: Prepare service proposals and lead contract negotiations, acting as the head of the proposal and negotiation team.
Technical Support & Training: Collaborate with our global subsidiaries to provide process engineering support and train both our employees and customers on technical aspects.
Customer Visits: Conduct regular visits to customers both domestically and internationally to ensure strong customer relationships and support.
Cross-Departmental Collaboration: Work closely with departments such as R&D, Business Development & Sales, Product Management, and others to align service offerings with company objectives and customer needs.

Profil

Educational Background: Completed degree in Mechanical Engineering, Chemical Engineering, Process Engineering, or a related field.
Experience: Ideally, you have experience in operating an electrolyzer plant, chemical plant, power plant, or similar facility, including project management responsibilities.
Technical Expertise: Familiarity with process engineering documents, flow diagrams (PFDs), piping and instrumentation diagrams (P&IDs), heat and mass balances, and process control strategies.
Initiative & Responsibility: You are proactive in your work and act with a strong sense of responsibility.
Communication Skills: Ability to convey complex topics in a simple and understandable manner, with effective communication across various organizational levels.
Team Player: A strong team player who can effectively collaborate with others while keeping customer satisfaction and business outcomes in focus.
Language Skills: Proficiency in English, both written and spoken; additional language skills are an advantage.
Intercultural Competence: Ability to work effectively with project team members from diverse cultural backgrounds, driving towards common goals.

Das bieten wir

As part of the thyssenkrupp group, we offer our employees high level conditions and many benefits:

– performance-related compensation according to collective agreement Metal & Electro NRW
– attractive old-age provision models
– groupwide learning measures
– thyssenkrupp Group health campaigns and programs

At thyssenkrupp nucera, we attach great importance to individual needs – to this end, we are constantly developing as an employer and offer a wide range of benefits for your perfect working-life-balance:

– In an environment characterized by flat hierarchies and a lot of personal responsibility, we create space for individual development.
– We offer further training and support in line with your individual strengths and goals in order to optimally accompany your career path.
– In intercultural and interdisciplinary teams, communication at eye level is our top priority.
– Flexitime, part-time, home office, mobile working abroad: whenever possible, we give you the flexibility you want for your work.
– For the perfect office days, we provide state-of-the-art equipment at our global locations as well as quiet and communal areas for every situation. At our Headquarter in Dortmund from fall 2024 even in a brand new office!
– For a potential move to a location near the office, we will support your relocation organizationally and financially – also internationally.
– Your personal business buddy will be at your side during your induction – so new starters quickly get to know the company, the department and their colleagues.
– If that’s not enough for you: by working on green hydrogen technologies, we are ensuring clean energy for the future. Be a part of it: new era is you.

We value diversity

The company is committed to strengthening diversity and inclusion at the workplace. It strives to create an inclusive work environment where employees can develop to achieve their full potential and a culture that welcomes differences and creates a sense of belonging.

Kontakt

Victoria Babbel
People Attraction and Acquisition Expert

victoria.babbel@thyssenkrupp.com